1. Agreement
These Terms & Conditions form a binding agreement between you (“Client”) and iSmart Business Setup Services. By registering an account, purchasing a package or instructing us in any way, you accept these terms.
2. Our role
iSmart is a private consultancy and authorised channel partner, not a government authority. We prepare, submit and follow up applications on your behalf, but approval rests solely with the relevant UAE authority. Nothing on this website constitutes legal, tax or financial advice.
3. Registration and account
- You must register an account before purchasing any package.
- You are responsible for keeping your credentials confidential.
- You must provide accurate information; false documents are grounds for immediate termination without refund.
- You must be at least 18 years old.
4. Pricing and payment terms
- All prices are in UAE Dirhams (AED) and are “starting from” prices based on standard activities and nationalities.
- Additional government fees may apply for regulated activities, external approvals, extra visas or expedited processing — always quoted and approved in writing first.
- Accepted methods: PayPal, Ziina, Tabby (4 installments), Stripe cards, Direct Bank Transfer and cash at our office.
- Online payments issue your receipt and tracking code automatically and immediately.
- Bank transfer and cash orders are booked immediately; the tracking code is issued once our accounts team confirms receipt of funds.
- Work begins only once cleared funds are received.
5. Client responsibilities
- Supply clear, valid and genuine documents promptly.
- Attend medical tests, biometrics and authority appointments booked for you.
- Notify us of any change in passport, visa status or contact details.
- Comply with UAE law including licensing conditions, corporate tax, VAT and labour rules.
- Renew licences and visas before expiry — reminders are a courtesy, the obligation remains yours.
6. Timelines
Published timelines are working-day estimates that begin once complete documents and cleared payment are received. Authority backlogs, holidays, security clearance and client unavailability are outside our control.
7. Document handling
Documents are used solely to deliver your service. Originals handed to our office are returned on completion and must be collected within 30 days.
8. Liability
Our total aggregate liability is limited to the professional service fee paid for that order. We are not liable for indirect or consequential losses including loss of profit, banking rejection, visa refusal or fines arising from late renewal.
9. Refunds and cancellation
Governed by our Refund & Cancellation Policy, which forms part of these terms.
10. Complaints and dispute resolution
Complaints should be raised through the Client Portal so a complaint number is generated. We acknowledge within one working day and aim to resolve within five. Disputes are governed by the laws of the UAE and the Emirate of Dubai and submitted to the exclusive jurisdiction of the Courts of Dubai.
11. Intellectual property and acceptable use
All content, branding and pricing structures belong to iSmart and may not be copied, resold or republished.
12. Amendments and contact
We may amend these terms; the version in force at the time of your purchase applies. Questions: +971 58 582 0283 · Building 26, Shop 05, France Cluster, International City, Dubai, UAE.
This document is a professional draft for the owner’s review and should be verified by a UAE-qualified legal advisor.