Frequently asked questions

Important Answers Before You Continue

Package rules, applications, documents, tracking and payments explained in plain language.

When was iSmart established?

iSmart Businessmen Setup FZ-LLC was established in 2023.

Can I buy a package online?

Yes, but eligibility and document requirements should be confirmed before payment. Clients can also request a quotation or brochure first.

Do I need an account to submit an application?

Yes. Login is required for application submission and secure document uploads.

Can I track an application without logging in?

Yes. Use the tracking number and the last four digits of the registered mobile number. Public tracking only shows the basic stage and update date.

How is the tracking number created?

The system automatically creates a unique tracking number after a valid application is submitted.

What does an applicant from another eligible nationality provide?

Passport and photo are always required. Inside-UAE applicants provide a visit visa or cancellation document where applicable. Outside-UAE applicants also provide a police certificate.

What must a Pakistani applicant provide?

Passport, photo, UAE status document, police certificate as applicable, degree, equivalency certificate and CNIC front and back are required for this route.

Which police certificate is needed for a Pakistani applicant?

A Pakistani applicant on a UAE visit visa provides a home-country police certificate. A cancelled UAE resident provides a UAE police certificate.

What happens if a Pakistani applicant does not have a degree?

The online route stops before payment and the applicant is directed to the sales team for manual review by WhatsApp or email.

Can Pakistani and Bangladeshi applicants apply from outside the UAE?

Not under the listed online package. The AED 8,500 route is inside UAE only and outside applications are marked unavailable.

What payment methods are accepted?

Stripe, PayPal, bank deposit/transfer and cash at the office counter are planned. Gateway providers may charge transaction fees.

Will I receive an invoice or payment receipt?

Yes. The portal records quotations, invoices and payment receipts, with a print or save-as-PDF option.

Is visa or licence approval guaranteed?

No. Final approval is controlled by the relevant UAE authority and depends on eligibility, documentation and applicable checks.

Can package prices change?

Yes. Government fees, business activities, visa status and authority updates may affect the final amount. The written quotation is the controlling price record.

Can I submit documents through WhatsApp?

Sensitive documents should be uploaded through the secure client portal. WhatsApp is better used for general questions and follow-up.